Contact Us / Contact Information
Email Support
The fastest way to reach the tarte customer care team is by email at support@mallava.shop. You can also reach us by phone at (559) 762-8322. When you write to us, please include your order number, the address you used at checkout, and a short description of your question so we can locate your account right away. Detailed messages let us resolve most issues in a single reply rather than a long back-and-forth. Our support inbox, support@mallava.shop, is staffed by real people who handle everything from sizing advice to shipping updates. Please avoid sending the same question through several channels at once, as duplicate tickets can slow down our reply to you and to everyone else waiting. One clear email with the relevant details is all it takes to get help.
Support Hours
Live assistance is offered Monday-Friday, 9:00 AM-5:00 PM. Emails and calls placed inside those hours receive the fastest handling, and anything outside them simply waits until we are back at work. We publish these hours plainly so there is never any confusion about when help is actively available. Support is staffed during regular business hours, specifically Monday-Friday, 9:00 AM-5:00 PM. Anything that comes in after 5:00 PM, over the weekend, or on a holiday is picked up when we return to our desks. We appreciate your patience during closed hours and prioritize the oldest waiting messages first when we reopen.
Response Time
Most inquiries receive a personal response within 24-48 hours. We handle messages in the order they arrive, so sending a duplicate will not move you up the queue and may actually push your reply further back. Rest assured that every ticket is tracked until it is fully resolved. Our team commits to responding within 24-48 hours on business days. If your matter is time-sensitive, say so clearly in the subject line and we will do our best to prioritize it. Please allow the full window to pass before sending a reminder, as follow-ups can reset your place in the queue.
Mailing Address
Our business operates from 103 NE 4th St, Abilene, KS 67410, United States, listed here in the interest of full transparency. This is the address of record for tarte and not a customer-facing location or warehouse. Please arrange any shipment to us through support in advance so nothing is lost or delayed. Our registered business address is 103 NE 4th St, Abilene, KS 67410, United States, and this is where any official or written correspondence should be directed. Please note that this location is an administrative office rather than a retail storefront or a returns warehouse, so do not ship products here without first arranging it with our team. For returns, always request instructions by email so your package reaches the correct facility.
How We Can Help
Customers reach out to us for many reasons, and we are equipped to help with most of them: understanding a product before buying, confirming shipping estimates, modifying or canceling an unshipped order, and managing returns and exchanges. If money is owed back to you, we will explain the refund timeline and keep you posted until it lands. We are here to make the whole experience straightforward. Our support team is here to help with the full range of questions that come up before and after a purchase, including product details, sizing and compatibility, order status, shipping timelines, returns, exchanges, and refunds. If you are unsure whether an item is right for you, we are glad to offer honest guidance before you buy. No question is too small, and we would always rather you ask than guess.