Refund & Return Policy
Return Eligibility
Eligibility for a refund or exchange rests on three simple conditions: the order was placed on mallava.shop, the item is in resalable condition, and you contact us within 30 day of receiving it. We reserve the right to decline any return that arrives worn, altered, laundered, or missing components. If you are unsure whether your specific item qualifies, reach out before shipping anything back and our team will confirm.
Return Window (30 Days)
Customers may initiate a refund or exchange at any point during the 30 day that follow delivery of their order. What matters is the date you contact us and receive a return authorization — not the date the product physically arrives back at our facility. Reaching out early leaves ample room for the 4-6 business days a return shipment typically takes.
Condition of Returned Items
All returns are subject to a condition review once they reach our designated returns facility. Items should be free of pet hair, fragrance, cosmetic residue, and any other trace of use, and must include the original tags and packaging. Should a product arrive in unsellable condition, we reserve the right to decline the refund.
How to Start a Return
The return process has three steps. First, reach out to us within the 30 day window with your proof of purchase; second, receive your return label and authorization number by email; third, ship the repackaged item back using the label provided. We recommend keeping your tracking receipt until the refund or exchange is fully processed.
Refund Method & Timing
tarte refunds the full value of eligible returned items to the original form of payment. Processing on our side is immediate upon approval, but the appearance of the credit on your statement can take 5-10 business days based on your provider's timelines. A confirmation email is sent for every refund we release so you always have a record.
Non-Returnable Items
Some goods are simply not returnable. At tarte that means custom and made-to-order pieces, clearance and closeout merchandise, gift cards, and hygiene products once their seal has been opened. These items are excluded regardless of the 30 day window, so we encourage careful consideration prior to purchase.
Damaged, Defective, or Wrong Items
We stand fully behind the products we ship. If yours is broken, malfunctioning, or simply the wrong item, reach out within the delivery window and we will replace or refund it at our expense. Because the issue is not your fault, our usual condition and packaging requirements do not apply to these claims.
Exchanges
Exchanges follow the same eligibility and condition rules as refunds — the item must be unused, complete, and returned within the 30 day window. Tell us which size, style, or color you would rather have, and we will reserve it while your return is in transit. If your first choice sells out, we will offer the closest available match or a full refund.
Return Shipping Costs
tarte covers the cost of return shipping on eligible returns and exchanges. When we authorize your request, we email you a prepaid shipping label so you never have to pay out of pocket to send an item back. Just print the label, affix it to your parcel, and drop it off with the carrier.
Domestic Orders Only
Our operations are focused entirely on the U.S. market, with pricing in USD and shipping limited to United States addresses. As a result, there are no international returns to administer — every return travels domestically to our facility. Any inquiry about service outside the country can be sent to support@mallava.shop, though we cannot currently accommodate overseas orders.
Order Cancellations
You are welcome to cancel any order that has not yet left our warehouse. Simply message us as soon as possible, since orders move to shipping within 1-2 business days and once labeled they can no longer be stopped. If your cancellation lands in time, we refund the entire amount; if not, you can return the item after it arrives.
Contact Us
tarte support is available Monday-Friday from 9:00 AM to 5:00 PM to assist with any part of the return process. Messages received outside business hours are answered on the next working day.