Track Your Order
How to Track Your Order
Following your order takes only a moment. Copy the tracking code from your dispatch notification, paste it into the carrier's own website, and the system will display the current location, estimated arrival, and full scan history. If you prefer, that same code also works inside our on-site tracking tool. If this is your first purchase with tarte, getting set up to track is simple. Create or sign in to your account, open the relevant order, and select "Track Package" to launch the courier's live map. Returning customers will find the very same button waiting in their order history for every shipment they place.
Your Tracking Number
When you place an order you will first receive an order-confirmation email, and later, once the item actually ships, a separate email containing the tracking number. It is this second message that carries the code needed to follow your delivery. Treating the two emails as distinct helps you avoid confusion about when tracking becomes active. A tracking number is issued automatically the moment your order ships, not when it is placed. As soon as the carrier scans your label, we email that number to the address you provided at checkout, usually within one business day of dispatch. Keep an eye on your inbox, and remember to peek at the spam or promotions folder just in case.
Processing and Transit Times
Order timelines at tarte are kept transparent: 1-2 business days to process and prepare, followed by 4-6 business days for the parcel to reach you. If you placed your order late in the day or over a weekend, processing begins on the next business day instead. Free shipping is included as standard, with no minimum spend required. We ship exclusively within the United States, and each package follows the same schedule. Allow 1-2 business days for us to fulfill the order and generate a label, then a further 4-6 business days for the courier to deliver it. Since free shipping is built into every purchase, the price you see at checkout is the final price.
No Tracking Update Yet?
It is completely normal for a tracking number to show no movement for the first day or two after you receive it. Carriers only update the record when a package is physically scanned at a sorting hub, so there is often a quiet gap right after dispatch. If nothing has changed after a few business days, that is the point to get in touch with us. A tracking number that has just been emailed to you may not display data immediately. It can take up to 24-48 hours for the first scan to appear as the courier ingests your shipment into its system. Should the number still return nothing after this window, reach out and we will investigate on your behalf.
Wrong, Missing, or Damaged Items
We double-check every order before it leaves us, but errors can still slip through on rare occasions. If you have been sent the wrong size, color, or item entirely, reach out to support@mallava.shop with the details and we will correct it at no charge to you. Return shipping for anything that was our error is always on us. If something has gone wrong with your delivery — the wrong product, a shortage, or a parcel that never turned up — we treat it as a priority. Provide your order number and a brief description of the problem, and our support team will investigate, then arrange a replacement or refund as appropriate. We aim to resolve every case fairly and swiftly.
Need Help? Contact Us
We know that a delivery hiccup is best sorted with a quick word, so our support channels are kept open and responsive. You can also reach us by phone at (559) 762-8322. Please mention your order number so we can pull up your shipment instantly. Questions about your shipment are always welcome. Our office is located at 103 NE 4th St, Abilene, KS 67410, United States for any correspondence you wish to send by post.